FAQ

  • chevron_rightHow do I get my resident and guest passes?
    Residents age 13 and older receive a permanent photo ID card that will never need renewing.
    Each household receives 2 permanent guest/amenity cards. Each card will allow 4 guests to use the amenities.
    Please email a head and shoulder photo of yourself and any resident 13+ years old to any one of the four office emails.
    ID and Guest cards can be sent to the security gate for you to pick up and the office will contact you when they are ready to be retrieved.
  • chevron_rightWhat is a POA?
    In the case of the Lake Caroline Property Owners' Association (LCPOA), it is a not-for-profit, non-stock corporation that requires membership of all who acquire title to property within the community. The Association protects the quality of life and ownership of property within the community and provides member services. It has the authority to establish rules and regulations that protect the quality of life and ownership of property and is authorized to levy a uniform annual charge per lot to perform its responsibilities and the authority to collect such charges.

    The Association is responsible for maintenance, repair, and upkeep of the infrastructure and other common properties. The governing body is a member-elected Board of Directors, which employs a management team to carry out the day-to-day operations.
    The governing documents for the Association include: The Virginia Property Owners Association Act, restrictive Covenants, Articles of Incorporation, Bylaws, Rules and Regulations and Policies. The governing documents are available for viewing within the Resource Center of the website.
  • chevron_rightWhat is the Board of Directors?
    LCPOA is a corporation and the Board of Directors is the governing body that oversees its operation. The Board of Directors are volunteers elected by the homeowners. The limitations and restrictions of the powers of the Board of Directors are contained in the LCPOA Bylaws, Regulations (including appendix A & B) and the Policies. The Board must adhere to the provisions of the Virginia Property Owners' Association Act, the Virginia Non-Stock Corporation Act and other governing documents found within the Resource Center under governing documents.
  • chevron_rightAre Board Meetings open to all residents? If so, where and when are they held?
    Members may attend all open session Board meetings. Regular or special open sessions and planning sessions will be announced in advance on the website calendar and in other association communication tools. Time is allotted during all open meetings for member comments on any Association-related subject during regular meetings but restricted to the agenda items during special open session and work session meetings. Members may not attend executive session meetings unless invited by the Board. Such meetings are limited by Virginia Law to Board discussions of legal, contract and personnel matters. Any action taken in executive sessions must be confirmed in open session to be valid.
  • chevron_rightHow do I contact the Board?
    President - Len Blasiol                  len.blasiol@lakecaroline.net
     
    Vice President - Karen Mason      karen.mason@lakecaroline.net
     
    Treasurer - Anne Tyree                 anne.tyree@lakecaroline.net
     
    Secretary - Dennis Cannon          dennis.cannon@lakecaroline.net
     
    Vince Martinez -                            vince.martinez@lakecaroline.net
     
    George Wieber -                           george.wieber@lakecaroline.net

    Chandra Rhue -                            chandra.rhue@lakecaroline.net
     
    If you are not attending a board meeting, public hearing, or town hall in person, please submit comments and questions to bod.meeting@lakecaroline.net.  Please be sure to include your name and lot number.
  • chevron_rightWhat are the office emails?
    You may contact us through the site or through our business emails.
     
    - exec.manager@lakecaroline.net
    - office.supervisor@lakecaroline.net
    - admin.assistant@lakecaroline.net
    - info@lakecaroline.net
    - clerk@lakecaroline.net
    - security.supervisor@lakecaroline.net
    - pool@lakecaroline.net (Pool)
    - rec@lakecaroline.net (Recreation Committee)
     
  • chevron_rightWhen are my assessments due and how can I pay them?
    Payments are due by April 1st of each year. Payments can be made by cash, check, money order or credit/debit card (3-4% bank processing fee for debit/credit) at the office during normal business hours: Monday, Tuesday, Thursday, Friday from 8:00AM – 4:30PM, Wednesday 8AM to 12PM. You can also deposit a check in the drop box located outside the office door or in the dropbox on Newspaper Hill. You may mail the payment to 75 Saratoga Cove. Online payments are not offered at this time.
  • chevron_rightWhat happens if I don't pay my dues and fees?
    The operation of the Association is dependent upon timely receipt of the dues and fees from members. The governing documents authorize the Association to charge interest and/or late fees on unpaid balances and to pursue legal action.
  • chevron_rightMy RFID reader stopped working. What do I do?
    There is no lifetime guarantee/warranty for the RFID readers. Should yours stop working, please call the office with your reader number (do NOT pull your reader off the window) for us to troubleshoot. If we cannot fix it, you will have to purchase a new reader for $16 if you want to continue to use the RFID lane. If your reader stops working within 10 days of purchase, please be sure to contact the office within those 10 days to let us know so you can receive a free replacement.
     
    If you recently purchased a reader and it appears to not be working, it is advised to stop by the security gate and ask them to review the placement of your reader. If you have already permanently adhered your reader to the window, do not pull it off or it will cease to work.
  • chevron_rightHow do I edit my guest list?
    GateHouse is our guest management software where you can add or remove guests.The GateHouse instructions may be found on this Lake Caroline website. Log in credentials and GateHouse instructions were supplied to members when their dues were paid. If you did not receive these, please email the office.
  • chevron_rightHow do I edit my resident’s list?
    Please email us or visit the office with a formal request to update your resident list. This request must include your name, lot number and a written request to add or remove someone, along with their name. This cannot be done on your own through Gatehouse and will require our assistance.
  • chevron_rightI cannot get through to the security gate, but I have the correct number.
    When calling in a pass for a guest, please use the automated gate attendant at 804.589.2058. You will need your personal pin number that should have been provided to you when dues were paid. If you do not have this, please contact the office.
     
     
  • chevron_rightCan I get a replacement decal?
    Yes. Replacement decals cost $10.
  • chevron_rightCan I get a replacement Resident ID pass?
    Yes. They are $10 dollars to replace.
  • chevron_rightCan I get replacement guest passes?
    Yes. They are $50 each.
  • chevron_rightWhere do I find the Gatehouse client code?
    The client code for the Gatehouse app can be found on page 7 of the Gatehouse instructions manual.
  • chevron_rightDo my children need resident passes?
    Any resident age 13 and up can receive a resident card. All children under 13 must be accompanied by an adult with a resident card to enter the pool.
  • chevron_rightHow can I update my vehicle registration?
    You may bring a copy of the updated registration to the office or email us a photo of it. You can also place a copy in our drop box or mail it. Please be sure you have double checked that the registration you are sending us is the current one.
  • chevron_rightWhat kind of watercraft can be used on Lake Caroline?
    The limitations for watercraft on Lake Caroline are found in the LCPOA Regulations Article VIII Section 4 and Article X “Water Craft Safety”. The regulations are available in the resource section of the LCPOA website and in your disclosure packet you received when you purchased your home.
  • chevron_rightHow do I get my boat into the lake and registered?
    You must present a bill of sale at the security house in order to bring your boat into the lake. Before putting your boat into the Lake, you must register your boat with the Association by bringing the registration, boater safety card, and boat insurance into the office or emailing the office this information in order to receive a decal. Please provide a registration for the boat trailer, as well. Review the regulations to understand what types and sizes of boats are allowed in Lake Caroline. Boats are NOT allowed in the RFID lane.
  • chevron_rightCan I rent the lodge or pavilion areas, and how?
    On the homepage under the "Calendar" tab, check to see that the date you want is available first. After ensuring the date you want is available, select the "Events" tab. Click "Reservations" and request your date. Once you have received a confirmation from the office, turn in your application with the rental fee. The link for the Reservation Application is included in the description under the amenity. The Reservation Application may also be found under the “Resources” tab and “Misc Forms”.
     
     
     
  • chevron_rightHow do I order a disclosure/resale packet?
    Under 'Quick Links', go to 'non-member forms'. You will be able to print a request form for a disclosure packet.
  • chevron_rightI am interested in building something or adding a shed/gazebo. Who do I contact?
    Please direct all questions about construction and other projects to the Architectural Control Committee (ACC) liaison at info@lakecaroline.net, Ext. 4.
  • chevron_rightCan you recommend a particular septic/contractor/insurance/realty company?
    The office has a contractor/business binder available for residents to come into the office and view. Businesses are welcome to come into the office and add their business cards to the binder. The office cannot make recommendations. A list of septic companies that service the area is located on this Lake Caroline website.
     
     
  • chevron_rightWhat sort of events are held in the lake?
    We have a multitude of recreational events throughout the year ranging from holiday parties at the Lodge, Bingo nights, beach parties, movie nights, yard sales, and more! Feel free to contact the recreation committee (rec@lakecaroline.net) with inquiries regarding these events or view the Lake Caroline website calendar which is full of events taking place.
  • chevron_rightHow do I find out information about the pool?
    Please email: pool@lakecaroline.net to find out any and all information about the pool.
  • chevron_rightWhat can I do if I am having a problem with a neighbor for a violation of the regulations?
    If residents have a problem that cannot be resolved through neighborly means, contact the Administration Office to determine the best means for resolution, either through management, Compliance & Hearing Committee, or the Board of Directors. Your assistance will be required to resolve the matter.
  • chevron_rightI have a complaint and/or concern about the wildlife. Who do I contact?
    The wildlife is abundant and varied in Lake Caroline where you may encounter a coyote, fawns, geese, or even a family of bears. Please do not aggravate or disturb the wildlife, as they are the original residents of Lake Caroline and are always welcome.
     
    For ideas on animal proofing your trash cans visit: https://wildlife-damage-management.extension.org/what-is-the-best-way-to-keep-animals-out-of-my-trash/
     
    If you encounter any issues or have any concerns with the local wildlife, it is advised you contact Animal Control at (804) 633-9041.
     
     
  • chevron_rightDoes the association offer leaf or trash pickup?
    No.
  • chevron_rightHow do I file a formal complaint?
    Under the “Resources” tab on the Lake Caroline website, go to “Misc. Forms”. Under that section you will find the complaint form. Please complete the form and email or return to the office. A copy of the form is also available in the office.
  • chevron_rightWhy is my water brown?
    Please direct all water complaints and concerns to Aqua Virginia at 877-987-2782. They also have an online chat feature on their webpage at https://www.aquaamerica.com/